Frequently Asked Questions
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How long do I have access to courses?
Self-paced courses offer lifetime access. Live cohorts include 12 months of recording access after the cohort ends.
If you need extended access for a workplace review cycle, contact support at [email protected].
What is your refund policy?
Self-paced: 14-day refunds if less than 20% of the course is completed.
Live cohorts: refundable until 48 hours before the start date.
To request a refund, email [email protected] with your order email and the course name.
Do you provide certificates?
Yes. Certificates are available after you complete the lessons and submit the final project for review.
Your certificate includes your name, course title, and completion date.
What tools do I need?
Any drawing tool works: Procreate, Photoshop, Krita, Clip Studio Paint, or vector tools like Illustrator/Affinity Designer.
Our lessons focus on fundamentals (composition, value, color, shape language), so you can follow along with your preferred software.
How does pricing work and are there payment plans?
Pricing is displayed on the enrollment page for each course and may vary by cohort date, included feedback, and bonus modules.
For selected cohorts, monthly payment plans are available at checkout.
If you need an invoice for a company reimbursement, email [email protected].
How do I enroll and when do I get access?
After checkout, access is provisioned automatically and you’ll receive a confirmation email with next steps.
If you don’t see the email within 10 minutes, check spam/promotions or contact [email protected].
What are the system requirements for streaming lessons?
A modern browser (Chrome, Safari, Firefox, Edge), stable broadband connection, and updated OS. For best results, we recommend 10+ Mbps download.
If your playback stutters, try switching networks, disabling VPN, or lowering the player quality.
How can I contact support?
Email [email protected] or call +1 (555) 284-0736 during business hours (Mon–Fri).
Include your account email and course name to speed up resolution.
Still need help?
Send a message to [email protected]. We typically respond within 1–2 business days.